Issue details

Telephony and Contact Center Replacement

Expenditure above threshold of £100,000, requires cabinet approval.

Decision type: Key

Reason Key: Expenditure > £100,000;

Decision status: Recommendations Approved

Notice of proposed decision first published: 17/05/2019

Anticipated restriction: Public  -

Explanation of anticipated restriction:
Procurement of replacement telephony and contact center platform for the organisation

Decision due: 18 Jun 2019 by Cabinet

Lead member: Councillor Roger Bayliss, Housing, Property and Customer Services Portfolio Holder

Lead director: Strategic Director of Communities

Contact: Tom Shardlow, Head of Customer Service, Corporate Property & Assets Email: Tel: 01530 454753.

Agenda items


  • Telephony and Contact Center Replacement  

Background papers

  • In Progress