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Grass-cutting on council properties | Due to wet conditions of the grass, we may not be able to cut all of the grass areas of our council properties at this current time; this includes our parks, open spaces and play areas. Our team are surveying the sites and as soon as the areas are dry enough, our team will be grass-cutting as usual. Sorry for any inconvenience caused. 

Agenda item

Agenda item

Tenant Scrutiny Panel Report on Complaints

Report of the Director of Services

Presented by the Business Portfolio Holder

Minutes:

The Housing Portfolio Holder presented the report to members. He highlighted that the report was very detailed and that, as with all the reports of the Tenants Scrutiny Panel, it was all of their own work. He stated that he was pleased with the whole report and drew attention to the first recommendation in relation to reviewing the Corporate Complaints Policy and Compensation Policy to make the assessment of cases clearer.

 

Councillor T J Pendleton stated that the report before them showed that the Council had listened and taken on board what had been said and that he was pleased to see target dates within the Action Plan that would be met. He commended the work.

 

It was moved by Councillor R D Bayliss, seconded by Councillor T J Pendleton and

 

RESOLVED THAT:

 

The action plan prepared in response to the recommendations from the Tenant Scrutiny Panel’s inspection of complaints be approved.

 

Reason for decision: The Tenant Scrutiny Panel has concluded their inspection of complaints.

 

Supporting documents: