Issue - meetings
Tenant Scrutiny Panel Report on Complaints
Meeting: 06/03/2018 - Cabinet (Item 117)
117 Tenant Scrutiny Panel Report on Complaints PDF 235 KB
Report of the Director of Services
Presented by the Business Portfolio Holder
Additional documents:
- Enc. 1 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 281 KB
- Enc. 2 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 139 KB
- Enc. 3 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 60 KB
- Enc. 4 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 25 KB
- Enc. 5 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 40 KB
- Enc. 7 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 20 KB
- Enc. 6 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 21 KB
- Enc. 8 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 47 KB
- Enc. 9 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 97 KB
- Enc. 10 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 137 KB
- Enc. 11 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 704 KB
- Enc. 12 for Tenant Scrutiny Panel Report on Complaints, item 117 PDF 616 KB
Minutes:
The Housing Portfolio Holder presented the report to members. He highlighted that the report was very detailed and that, as with all the reports of the Tenants Scrutiny Panel, it was all of their own work. He stated that he was pleased with the whole report and drew attention to the first recommendation in relation to reviewing the Corporate Complaints Policy and Compensation Policy to make the assessment of cases clearer.
Councillor T J Pendleton stated that the report before them showed that the Council had listened and taken on board what had been said and that he was pleased to see target dates within the Action Plan that would be met. He commended the work.
It was moved by Councillor R D Bayliss, seconded by Councillor T J Pendleton and
RESOLVED THAT:
The action plan prepared in response to the recommendations from the Tenant Scrutiny Panel’s inspection of complaints be approved.
Reason for decision: The Tenant Scrutiny Panel has concluded their inspection of complaints.