Issue - meetings

Report of the Chief Executive

Presented by the Leader

The Leader presented the report to Members and highlighted the following:-

-       The average re-let times had improved in quarter 1 achieving 38 days against a target of 40

-       28 new tenants responded to a satisfaction survey regarding the allocations and lettings service, with 96% being satisfied with the process and 96% would recommend North West Leicestershire District Council as a landlord

-       494 customers had used the new ‘Direct Debit over the Web’

-       Compost Week Recycling Roadshow at Coalville Market and Morrisons had engaged over 1,000 residents and resulted in over 1,500 recycling containers ordered

-       The standard of taxi vehicles had improved with 65 of 93 vehicles that were checked in quarter 1 passed the inspection 1^st time, stating that the public expect the Council to ensure that all the vehicles were fit for purpose.

He informed Members that the sickness target for the year was 1.85 days per quarter with the outturn for quarter 1 being 1.73 days and that there had been a reduction of around 25% in long term sickness days compared to the figures at the same time for the previous year.

Councillor T Gillard stated that the Enterprising North West Leicestershire Grants Scheme was helping to support small business in the district and had resulted in 59.5 new jobs being created. He thanked the business team for their hard work and that local businesses were very grateful.

Councillor R D Bayliss stated that in the past the re-let times had been grim and he was pleased that the figures had improved a lot. He highlighted that percentage of Right First Time repairs was 100%, but had felt that it was too good to be true which had been proved right and as such the targets had been redesigned.

Councillor T J Pendleton stated that the Planning team continued to work above both local and national targets however advised that there had been a slight issue in determining minor applications within 8 weeks however he was confident that it was just a slight blip and that it would smooth itself out.

Councillor A V Smith advised Members that since the opening of the Health and Wellbeing Centre in Ashby there had been 784 contacts with 551 attending for follow up appointments and 253 new patients.

In response to a question from Councillor R Blunt, Councillor A V Smith advised Members that the wellbeing centre provided services such as out patients appointments and physiotherapy that would have been at Ashby Hospital.

It was moved by Councillor R Blunt, seconded by Councillor T Gillard and

RESOLVED THAT:

The quarter one performance report (April - June 2016) be received and noted.

Reason for decision: The report is provided for Members to effectively monitor the organisation’s performance.