Issue - meetings
Annual Corporate Complaints
Meeting: 24/06/2025 - Cabinet (Item 19)
19 Annual Corporate Complaints 
PDF 1 MB
The report of the Strategic Director of Resources
Presented by the Housing, Property and Customer Services Portfolio Holder
Additional documents:
- Enc. 1 for Annual Corporate Complaints, item 19
PDF 404 KB
- Enc. 2 for Annual Corporate Complaints, item 19
PDF 745 KB
- Enc. 3 for Annual Corporate Complaints, item 19
PDF 687 KB
- Enc. 4 for Annual Corporate Complaints, item 19
PDF 271 KB
Minutes:
The Housing, Property and Customer Services Portfolio Holder presented the report.
It was moved by Councillor A Woodman, seconded by Councillor T Saffell and
RESOLVED THAT:
1) The comments made by Corporate Scrutiny Committee on 19 June 2025 be noted.
2) The details of the annual report 2024/25 be noted.
3) The Corporate Complaints Policy in appendix 1 be reviewed and authority be delegated to the Strategic Director of Resources to make any necessary amendments.
4) The self-assessment at appendix 2 be reviewed and confirmed that it is in agreement that the Council is compliant.
5) The Unreasonable Behaviour and Communication Policy in appendix 4 be reviewed and authority be delegated to the Strategic Director of Resources to make any necessary amendments.
Reason for decision: The Housing Ombudsman’s Complaints Code requires the Council to report on complaints annually to the governing body.