Issue - meetings
Corporate Complaints
Meeting: 25/06/2024 - Cabinet (Item 14)
14 Corporate Complaints 
PDF 859 KB
The report of the Strategic Director of Resources
Presented by the Housing, Property and Customer Services Portfolio Holder
Additional documents:
- Appendix 1 - Self Assessment, item 14
PDF 670 KB
- Appendix 2 - Corporate Scrutiny minutes, item 14
PDF 247 KB
Minutes:
The Housing, Property and Customer Services Portfolio Holder presented the report.
The Chair stressed the importance of Corporate Complaints and asked the Portfolio Holder how he would measure success in this area moving forwards.
The Portfolio Holder said that his key target would be for a decrease in the number of Ombudsman complaints which had been upheld to below a 50% upheld rate. A lot of money was also being invested in the Housing Service, which was the source of a significant percentage of complaints received.
It was moved by Councillor A Woodman, seconded by Councillor M Wyatt and
RESOLVED THAT:
- The comments made by the Corporate Scrutiny Committee on 23 May 2024 be noted.
- The details of the Annual Report 2023/24 be noted.
- The Self-Assessment at Appendix 1 be reviewed and it be confirmed that Cabinet is in agreement that the Council is compliant.
Reason for decision: the Housing Ombudsman’s Complaints Code requires the Council to report on complaints annually to the governing body.