Issue - meetings

The report of the Chief Executive

The Housing, Property and Customer Services Portfolio Holder presented the report.

He advised in terms of his own area, he noted that two of the tenant satisfaction measures had fallen towards the end of the year, but noted that at the start of the current financial year the figures were moving in the right direction. He noted that a great deal of work had been done around the response times to customer complaints and that the Customer Services team was working with other services within the Council to seek to review the customer contact standards and handling complaints.

He then provided an update on behalf of the Finance and Corporate Portfolio Holder. He noted that the Strategic Director of Resources had taken steps to address the completion of the Statement of Accounts for 23/24. He advised members that the Council had made significant progress over the past two years in identifying savings and that the transformation programme continued to explore innovative ways of working and service delivery, which was expected to generate further savings.

The Business and Regeneration Portfolio Holder advised that the services had delivered against the targets.

The Planning Portfolio Holder advised that the targets for planning service were all comfortably above target for the fourth quarter in a row.

The Communities and Climate Change Portfolio Holder advised that there was now a plan in place for moving forward with the change to the recycling system and that the Market footfall had increased. He acknowledged how well attended the event that had been organised by Coalville CAN at Marlborough Square had been on Saturday and that the Love Your Neighbourhood had had a successful first year.

Members were thanked for their comments, which would be presented to Corporate Scrutiny on 19 June 2025.