Issue - meetings
IMPROVING OUR CUSTOMER EXPERIENCE
Meeting: 04/03/2014 - Cabinet (Item 111)
111 IMPROVING OUR CUSTOMER EXPERIENCE PROGRAMME UPDATE 
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Report of the Chief Executive
Presented by the Leader
Minutes:
The Leader presented the report to Members.
He advised Members that the programme aimed to improve the customer’s experience of service delivery. He highlighted that there had already been a significant reduction in the number of rejected calls since 2011/12 and that general customer satisfaction was improving. He outlined the three phases of work to be carried out and passed on his thanks to the Customer Team Manager for his hard work.
It was moved by Councillor R Blunt, seconded by Councillor A V Smith and
RESOLVED THAT:
Cabinet notes the progress of the ICE programme
Reason of decision: To note the progress of the ICE Programme.