Issue - meetings

Repairs and Maintenance Policy

Meeting: 03/03/2020 - Cabinet (Item 101)

101 Repairs and Maintenance Policy pdf icon PDF 401 KB

Report of the Strategic Director of Housing and Customer Services

Presented by the Housing and Customer Services Portfolio Holder

Additional documents:


The Housing and Customer Services Portfolio Holder presented the report to Members.


He began by recognising the recent awards ceremony that he had attended, where the housing repairs team had finished in the top 4 in one of the categories. He congratulated the team on the recognition.


He advised that the current policy had been adopted in 2013 and that the latest review would ensure that the policy would now be relevant to the repair activity; and the standards reflected the tenants changing expectations. He highlighted the changes to the priority groupings, following consultation with the Landlords Services Working Group, and the responsibilities of both the landlord and tenants.


Councillor T Gillard advised that he had been asked to pass on the thanks of a resident in Thringstone, to the repairs team, following a very swift response and high standard of customer service they had received after reporting an issue with taps in their home. 


Following a request from Councillor R Blunt, Councillor R D Bayliss advised that he would monitor the implementation of the new policy and keep Cabinet colleagues informed of any issues.


It was moved by Councillor R D Bayliss, seconded by Councillor T Gillard and




The revised Housing Repairs and Maintenance Policy v4 be adopted.


Reason for decision: To adopt the policy as a framework for the Housing Repair and Maintenance Team.