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Issue

Issue - meetings

Telephony and Contact Center Replacement

 

 

Meeting: 18/06/2019 - Cabinet (Item 14)

14 Unified Communications Platform for Telephony and Contact Centre pdf icon PDF 77 KB

Report of the Strategic Director of Housing and Customer Services

Presented by the Housing, Property and Customer Services Portfolio Holder

 

Minutes:

The Housing, Property and Customer Services presented the report to Members.

 

He advised that the current system required modernising in order to continue the ongoing improvements to the customer experience. He noted that the recommendation should read “In consultation with the Housing, Property and Customer Services Portfolio Holder”.

 

Councillor R Ashman agreed that it was a positive move  in enabling the Council to better support its customers.

 

It was moved by Councillor R D Bayliss, seconded by Councillor N J Rushton and

 

RESOLVED THAT:

 

Authority be delegated to the Strategic Director of Housing and Customer Services in consultation with the Housing, Property and Customer Services Portfolio Holder to procure and award a replacement telephony and contact centre platform over 5 years.

 

Reason for decision:- To approve the procurement of a replacement Telephony and Contact Centre platform which is anticipated to be above £250,000 over the 5 year contract term.