Issue - meetings

The report of the Head of Partnership

Mrs S O’Hanlon presented the report to Members. She reminded Members that they had considered the Service Plan at the last meeting and that they were now being asked to approve the proposed targets for the 2019/20 year.

The proposed targets were as detailed below:

Housing Benefit

• Process of new claims would be reduced from 19 days to 17 days.
• Process of change of circumstance would be reduced from 9 days down to 7 days.

Council Tax Collection Rate

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• NWLDC would change from to 97.6% to 97.8%
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• HBBC would change from 98% to 98.1%

• HDC would maintain at 98.6%

NNDR Collection Rate

• NWLDC would maintain at 99%

• HBBC would change from 98.3% to 98.8%

• HDC would maintain at 99.2%.

Mrs B Jolly advised Members that the Partnership already had the highest targets in County.

Mrs S O’Hanlon advised that officers had plotted year on year target trend when looking to revise the targets and had done a piece of work around claims.

Councillor R D Bayliss was pleased with the targets and was confident that they could be met.

Councillor R Hadkiss was pleased to see that the claim processing targets were being lowered.

Officers noted that all three had met the targets and that the new ones were realistic.

It was moved by Councillor R Hadkiss, seconded by Councillor R Allen and

RESOLVED THAT:

The performance targets for 2019/20 be approved.