Issue - meetings

The report of the Head of Partnership

Mrs S O’Hanlon presented the report to Members. She advised Members that she could confirm, following the April meeting that all three authorities had met their targets for processing new claims, change events and Council Tax and that the NNDR collection targets had been met and exceeded. She highlighted to Members that all three authorities were below the lower threshold for LA error and that whilst sickness levels all weren’t on target, sickness had been managed really well with NWL achieving its target. She informed Members that the Revenues Manager had resigned and plans were being put in place to move forward.

She stated that the report was very positive and that the team had worked really hard towards the end of year to meet the targets.

Mr A Wilson stated that LCC still wanted the targets to move up by half a percent however there was no reasoning on cost or demographics and as such would require additional work.

Mrs S O’Hanlon stated that if a half percent increase was added to the target then there would be a cost as more resources would be required to ensure the new targets could be met.

Councillor J Hallam stated that the team had done extremely well but felt that if the targets were raised the team would be chasing a never ending goal and thought that the targets should be realistic.

Councillor R Hadkiss stated that it was an exceptional performance for the whole team and asked that the Committee’s thanks be passed to them all.

RESOLVED THAT:

The performance summary report 2017/18 out-turn be noted.