• Accessibility
  • |
  • |
  • Font Size:
  • |
  • Decision details

    • Decision details

    Updated Customer Complaints Policy

    Decision Maker: Strategic Director of Communities

    Decision status: Recommendations Approved

    Is Key decision?: Yes

    Is subject to call in?: No

    Decision:

    Minor updates to policy to comply with Housing Ombudsman requests

    Reasons for the decision:

    to ensure compliance with Housing Ombudsman following audit - actioned from 1 May 2026

    Alternative options considered:

    n/a

    List of Background Papers: see Cabinet June 2025 for paper and confirmation of delegation

    Declarations: none

    Source of Delegation: Cabinet June 2025

    Contact: Andy Barton, Strategic Director of Communities Email: andy.barton@nwleicestershire.gov.uk Tel: 01530 454819.

    Publication date: 20/04/2026

    Date of decision: 20/04/2026

    Accompanying Documents: