Decision details
Changes to Corporate Complaints Policy
Decision Maker: Strategic Director of Resources
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
The housing ombudsman have made a change that
is live as of 13 January 2026 that they will no longer accept
complaints to them sent via email and instead have an online form.
Accordingly the Complaints Policy has been updated
Reasons for the decision:
To ensure compliance with the Housing
Ombudsman policy
Alternative options considered:
None. The change needed to be made to comply
with the Housing Ombudsman changes.
List of Background Papers: Cabinet 24 June 2025 Complaints Policy
Declarations: n/a
Source of Delegation: Cabinet 24 June 2025 - Agenda Item 7
Contact: Paul Stone, Strategic Director of Resources (Section 151 Officer) Email: paul.stone@nwleicestershire.gov.uk Tel: 01530 454495.
Publication date: 16/01/2026
Date of decision: 16/01/2026