Decision details
Changes to Corporate Complaints Policy
Decision Maker: Strategic Director of Resources
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
Minor changes required to ensure Housing
Ombudsman compliance.
Reasons for the decision:
Minor changes required to the Policy in order
to meet the Housing Ombudsmans Complaint Handling Code.
The decision to make minor changes was delegated to the Director of
Resources by Cabinet on 24 June 2025.
Alternative options considered:
While the core structure of our complaints
policy remains unchanged, we have strengthened its robustness to
ensure full alignment with the statutory requirements of the
Housing Ombudsman’s Complaint Handling Code.
List of Background Papers: n/a
Declarations: None.
Source of Delegation: Cabinet 24 June 2025 - Agenda Item 7
Contact: Paul Stone, Strategic Director of Resources (Section 151 Officer) Email: paul.stone@nwleicestershire.gov.uk Tel: 01530 454495.
Publication date: 15/10/2025
Date of decision: 14/10/2025