Decision details

The Leader presented the report to Members.

He reminded Members of the financial commitments that had been made to the programme and advised that phase one of the programme had been successful and that phase two was about to commence which would focus on staff and customer communication. He highlighted that, following on from phase one there had been a 95% satisfaction rate for telephone and face to face channels, efficiencies in customer services had meant it was possible to reduce the size of the team and that the £20,000 for 7 Community Funding had over 2,000 customers registering online accounts, with the options to opt to receive updates from the Council.

Councillor T J Pendleton acknowledged the work that had been carried out by the ICT Team Manager and Councillor R Blunt extended this to the officers on the ICE project board.

Following a question from Councillor N J Rushton, the Head of Legal and Support Services stated that the introduction of smart phone apps would be developed during phase two.

The Chief Executive added that the Authority would need to look into which services the phone apps would be beneficial to.

It was moved by Councillor R Blunt, seconded by Councillor T J Pendleton and

RESOLVED THAT:

Cabinet notes the progress of the ICE Programme.

Reason for decision: To note the progress of the ICE Programme.