Decision details

The Leader presented the report to Members.

He highlighted to Members that the new website had been fully launched and this had been promoted through postcards in public areas and at a number of community events. He also advised Members that external improvement works had begun to Coalville Market during the quarter and that the performance indicators for Improving our Customer Experience were all good with the exception of answering call in 30 seconds. He explained that this was below target for the quarter, but was due to the several bulk mail outs that had generated an increase in phone calls. He stated that it was expected that performance would improve in quarter 2 as the demand had reduced.

Councillor T Gillard echoed Councillor R Blunt’s comments about the market and advised Members that it was planned to hold more breakfast meetings.

Councillor R D Bayliss highlighted the average re-let times and advised Members that resources had been appointed to reduce the number of days it took to re-let and an improvement should be seen in quarter 2.

Councillor T J Pendleton he advised Members that Planning continued to bring in revenue, however due to the River Mease SAC this was delaying the process of applications in the area.

Councillor A V Smith advised Members that the Leisure Centres continued to exceed their targets.

It was moved by Councillor R Blunt, seconded by Councillor T Gillard and

RESOLVED THAT:

The Quarter 1 Performance Report (April – June 2014) be received and noted.

Reason for decision: The report is provided for members to effectively monitor the organisation’s performance.