Issue details

Customer Services Telephony Contact Centre Solution Contract

Seeking permission to go out for procurement of a new telephony contact centre solution.

Decision type: Key

Reason Key: Expenditure > £100,000;

Decision status: For Determination

Notice of proposed decision first published: 25/06/2026

Anticipated restriction: Private - View reasons

Explanation of anticipated restriction:
Contains confidential financial information.

Decision due: 28 Jul 2026 by Cabinet

Lead member: Councillor Andrew Woodman, Housing, Property and Customer Services Portfolio Holder andrew.woodman@nwleicestershire.gov.uk

Lead director: Strategic Director of Resources

Contact: Nichola Oliver, Customer Services Team Manager Email: nichola.oliver@nwleicestershire.gov.uk.

Consultees

None

List of Background Papers: None

Scrutiny Committee Considered: Cabinet executive function