Issue details
Corporate Compensation and Remedies
The Council recognises that service failures
can lead to inconvenience, distress, financial loss or other forms
of detriment. The Council’s approach to providing redress
when the standard of service delivered falls below what residents,
tenants and service users are entitled to expect.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 08/05/2026
Anticipated restriction: Public -
Decision due: 23 Jun 2026 by Cabinet
Lead member: Councillor Andrew Woodman, Housing, Property and Customer Services Portfolio Holder andrew.woodman@nwleicestershire.gov.uk
Lead director: Chief Executive
Contact: Nichola Oliver, Customer Services Team Manager Email: nichola.oliver@nwleicestershire.gov.uk.
Scrutiny Committee Considered: At scrutiny on 18/6/2026
Documents
- Corporate Compensation and Remedies