Issue details

Customer Experience Strategy 2026-2028

To approve the Customer Experience Strategy 2026-2028

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: For Determination

Notice of proposed decision first published: 17/11/2025

Anticipated restriction: Public -

Decision due: 16 Dec 2025 by Cabinet

Lead member: Councillor Keith Merrie MBE, Finance and Corporate Portfolio Holder keith.merrie@nwleicestershire.gov.uk

Lead director: Strategic Director of Resources

Contact: Paul Stone, Strategic Director of Resources (Section 151 Officer) Email: paul.stone@nwleicestershire.gov.uk Tel: 01530 454495.

List of Background Papers: Cabinet Report 28 October 2025 Corporate Scrutiny Report 4 December 2025

Scrutiny Committee Considered: Corporate Scrutiny - 4 December 2025