Issue - meetings
Annual Corporate Complaints 2025/26
Meeting: 23/06/2026 - Cabinet (Item 29)
29 Annual Corporate Complaints 2025/26 
PDF 947 KB
Report of the Chief Executive
Presented by the Housing, Property and Customer Services Portfolio
Holder
Additional documents:
- Appendix 1 Housing Ombudsman Self Assessment, item 29
PDF 750 KB
- Appendix 2 Housing Ombudsman Annual Report 2024-25, item 29
PDF 1 MB
- Scrutiny Comments Table - Annual Corporate Complaints, item 29
PDF 91 KB
Minutes:
The report was presented by the Housing,
Property and Customer Services Portfolio Holder.
Comments from the Community Scrutiny Committee on the report were
considered and acknowledged in turn.
It was moved by Councillor A Woodman, seconded by
Councillor K Merrie and
RESOLVED THAT:
1) The comments made by Corporate Scrutiny Committee on 18 June 2026 be noted.
2) The details of the Annual report 2025/26 be noted.
3) The self-assessment at
Appendix 1 be reviewed and confirmed that the Council is
compliant.
Reason for decision: The Housing Ombudsman’s
Complaints Code requires the Council to report on complaints
annually to the governing body.