Issue - meetings

Customer Experience Strategy 2026-2028

Meeting: 16/12/2025 - Cabinet (Item 86)

86 Customer Experience Strategy 2026-2028 pdf icon PDF 246 KB

Report of the Strategic Director of Resources

Presented by the Housing, Property and Customer Services Portfolio Holder

 

Additional documents:

Minutes:

The Housing, Property and Customer Services Portfolio Holder presented the report.

Comments from Corporate Scrutiny Committee on the Customer Experience Strategy 2026-2028 report were considered and acknowledged in turn. It was added by a member that they were glad for the comments, as the item was important. All comments made by Cabinet would be received by the Corporate Scrutiny Committee.

 

It was moved by Councillor A Woodman, seconded by Councillor
T Gillard and

RECOMMENDED THAT:

The Customer Experience Strategy 2026-2028 be approved.

Reason for decision: The Council’s Constitution states that Cabinet is responsible for the development of strategy for the Council and reviewing strategies.