Issue - meetings
Customer Experience Strategy 2026-2028
Meeting: 16/12/2025 - Cabinet (Item 86)
86 Customer Experience Strategy 2026-2028
PDF 246 KB
Report of the Strategic Director of Resources
Presented by the Housing, Property and Customer Services Portfolio Holder
Additional documents:
- Appendix One Customer Experience Strategy 2026-2028, item 86
PDF 4 MB
- Appendix Two - Consultation Responses, item 86
PDF 244 KB
- Appendix Three - Comments from Corporate Scrutiny 4 December 2025, item 86
PDF 99 KB
Minutes:
The Housing, Property and Customer Services
Portfolio Holder presented the report.
Comments from Corporate Scrutiny Committee on the Customer
Experience Strategy 2026-2028 report were considered and
acknowledged in turn. It was added by a member that they were glad
for the comments, as the item was important. All comments made by
Cabinet would be received by the Corporate Scrutiny Committee.
It was moved by Councillor A Woodman, seconded
by Councillor
T Gillard and
RECOMMENDED THAT:
The Customer Experience Strategy 2026-2028 be approved.
Reason for decision: The Council’s Constitution states that Cabinet is
responsible for the development of strategy for the Council and
reviewing strategies.