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Agenda and minutes >
  • Issue

    • Issue - meetings

    Customer Experience Strategy - Consultation

     

     

    Meeting: 28/10/2025 - Cabinet (Item 62)

    62 Customer Experience Strategy - Consultation pdf icon PDF 244 KB

    Report of the Strategic Director of Resources

    Presented by the Housing, Property and Customer Services Portfolio Holder

    Additional documents:

    Minutes:

    The Housing, Property and Customer Services Portfolio Holder presented the report.

     

    It was moved by Councillor A Woodman, seconded by Councillor K Merrie and

     

    RESOLVED THAT:

     

    1)     The draft Customer Experience Strategy 2026 - 2028 be approved for consultation.

     

    2)     The timeframe for consultation as set out in paragraphs 3.3 and 3.4 of the report be noted.

     

    Reason for decision: The Council should consult on strategies impacting residents and stakeholders. The consultation period must be clearly communicated, and the relevant Scrutiny Committee consulted before final approval and review of outcomes. As Cabinet will be asked to approve the final draft strategy, it is appropriate for Cabinet to review the draft prior to consultation.